Ordering Information - Terms & Conditions
Delivery charges and times
UK (mainland) order £6.00 (2-4 working days)
EU countries £13.00 up to 2.0kg (3-8 working days)
Rest of the World £25.00 up to 2.0kg (5-14 working days)
Heavier packages will be charged at cost. Allevol ltd is not responsible for any local import and customs duties payable for goods delivered oversees. International customers are recommended to contact local custom office for current charges before ordering.
For customers outside European Union (EU) whereby Value Added Tax (VAT) is not applicable and VAT (20%) will be removed automatically on the checkout page.
Returns and exchanges
We are happy to return/refund any items with which you are not satisfied. Please return your purchase in its original condition with tags and packaging within 7 days of receipt.. Before returning items, please send us an email us your Purchase Order number (PO No). Please note, items returned without the email notification, will not be refunded.
Please be sure to clearly mark your return shipment as "returned goods" on postal forms to avoid delays at Customs. We will refund any sums that you have paid to us with the exception of postage and a charge of 5% restocking/handling fee (this charge is to cover bank and admin costs).
We recommend you obtain proof of shipping/posting documentation, so that we can complete your request in the event of items being lost in transit (please ensure to send your parcel/item(s) to us by registered mail).
As a service to our customers, Allevol would like to point out that we cannot take responsibility for items once washed.
Whilst all reasonable care is taken to ensure accuracy of the contents and information on this site, Allevol or anyone associated with Allevol Ltd cannot accept any liability for any loss arising out of direct or indirect use of this information. Allevol reserves the right to change the data, references, product specifications, pricing or otherwise amend the contents in full or part at any time without notice.